Airline Ground Services

From touch down to takeoff, Airside Logistics’ professionally trained and service-focused Customer Service personnel ensure the smooth handling of your passengers, taking pride in being the friendly face of our customer airlines.

We consider ourselves more than just check-in staff; our full range of airline ground services includes:

• Check-in
• Ticketing
• Service Counter
• Special needs passenger assistance
• International connection/passport reconciliation
• Ground to air communications
• Load management
• Lost baggage – World Tracer
• Delay management & recovery
• Experience in most DCS systems

Delay Management

When the inevitable delays happen, you can count on Airside Logistics to relieve the pain for both airline crew and passengers. As part of our commitment to our airline and customer partners, Airside Logistics has an extensive range of contacts with hotels and transport service providers to expedite the recovery process and minimise the inconvenience while managing costs.