Aviation services
Handling for every aircraft that visits Mount Isa.
RPT, charter, corporate and military movements, 24 hours a day.
All aviation services → Request handling
Freight & logistics
Freight that moves with the mine roster.
Airport freight agent, warehousing and urgent movements by air or road.
All freight services → Get a freight quote
More than just check-in staff.
From touch down to takeoff, our professionally trained customer service team makes sure your passengers are handled smoothly, and takes pride in being the friendly face of your airline.
We cover the counter, the gate and everything behind them, for RPT, charter and corporate operators at Mount Isa Airport.
Airline ground services
From the counter to the cabin door.
The full range of passenger services, run to your airline's procedures.
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01
At the counter
- Check-in
- Ticketing
- Service counter
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02
Passenger care
- Special needs passenger assistance
- International connection and passport reconciliation
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03
Flight operations
- Ground to air communications
- Load management
- Experience in most DCS systems
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04
Baggage and disruption
- Lost baggage (WorldTracer)
- Delay management and recovery
Delay management
When delays happen, we take the pressure off.
Delays are inevitable. When they happen, you can count on us to look after crew and passengers alike.
Our wide network of hotel and transport contacts lets us speed up recovery and keep inconvenience to a minimum, while managing your costs.
Our customer service team has experience in most DCS systems, so we can work in yours.
Yes. Special needs passenger assistance is part of our service, at the counter and through to the aircraft.
We look after crew and passengers through the delay. Our hotel and transport contacts let us speed up recovery, keep inconvenience down and manage costs.
Yes. We handle international connections and passport reconciliation.
We trace bags through WorldTracer. Report a delayed or missing bag on our lost baggage page or call 07 4744 8500.
Enquire
Talk to us about passenger services.
Tell us about your airline and schedule, and our team will get back to you promptly.
Thanks, your enquiry is with our operations team.
For anything urgent, call 07 4744 8500.
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