Aviation services
Handling for every aircraft that visits Mount Isa.
RPT, charter, corporate and military movements, 24 hours a day.
All aviation services → Request handling
Freight & logistics
Freight that moves with the mine roster.
Airport freight agent, warehousing and urgent movements by air or road.
All freight services → Get a freight quote
How it works
We'll find it and bring it to you.
Our customer service team traces delayed and missing bags for passengers arriving at Mount Isa Airport.
- 01 Report it Let us know at the baggage service counter when you land, or use the form below.
- 02 We trace it Your bag is logged in WorldTracer, the global system airlines use to match missing bags with their owners.
- 03 We deliver it When your bag reaches Mount Isa, we coordinate RUSH baggage delivery to you.
Before you report
What you'll need.
Having these to hand helps us match your bag faster.
- Your name and contact details
- Flight number and date
- Baggage tag number, from your boarding pass or bag receipt
- A description of the bag: colour, brand, size and any distinguishing marks
- Where you're staying, for delivery
Report a bag
Tell us what's missing.
Send us your details and our customer service team will start tracing your bag.
Thanks, your report is with our customer service team.
We'll be in touch as soon as we have news. For anything urgent, call 07 4744 8500.
FAQs
Common questions.
Call our customer service team on 07 4744 8500 and have your flight details and baggage tag number ready.
Yes. Once it arrives in Mount Isa, we coordinate delivery to the address you give us.
The global baggage tracing system used by airlines to match delayed and missing bags with their owners.
Claims for delayed, lost or damaged baggage are handled by the airline you flew with. Contact them directly to make a claim.