Airside Logistics (ABN 98 093 652 843) respects your privacy. This policy explains how we collect, use, store and disclose personal information, in line with the Privacy Act 1988 (Cth) and the Australian Privacy Principles.
Information we collect
We collect personal information you give us when you contact us, use our services or apply for a job. Depending on how you deal with us, this may include:
- Your name, company, email address and phone number
- The details of your enquiry or freight consignment
- Your CV, employment history and other details you include in a job application
- Flight details, baggage tag numbers, bag descriptions and delivery addresses when you report lost baggage
We also collect general information about how people use our website, such as pages visited and browser type, through cookies and analytics tools.
How we use it
We use personal information to:
- Respond to enquiries and provide our ground handling, freight and warehousing services
- Trace and deliver delayed or missing baggage
- Assess job applications
- Manage accounts and invoicing
- Improve our website and services
- Meet our legal and regulatory obligations
Who we share it with
We only share personal information where it's needed to provide our services or where the law requires it. This may include:
- Airlines we act for, and the baggage tracing systems they use
- Freight carriers and couriers involved in your consignment
- IT, hosting and other service providers who support our business
- Government agencies, where required by law
Some of these organisations, including airline baggage systems, may store information outside Australia. We don't sell personal information.
Storage and security
We take reasonable steps to protect personal information from misuse, loss and unauthorised access. When we no longer need it, we destroy or de-identify it.
Access and correction
You can ask to see the personal information we hold about you, or ask us to correct it. Contact us using the details below and we'll respond within a reasonable time.
Complaints
If you have a concern about how we've handled your personal information, please contact us first so we can try to resolve it.
If you're not satisfied with our response, you can contact the Office of the Australian Information Commissioner at oaic.gov.au or on 1300 363 992.
Contact us
Privacy Officer, Airside Logistics
PO Box 2650, Mount Isa QLD 4825
administration@airsidelogistics.com.au
07 4744 8500
Changes to this policy
We may update this policy from time to time. The latest version will always be on this page.